FREQUENTLY ASKED QUESTIONS
You can track your order at any time here.
Once your order has shipped, you will receive an email with your tracking number. If for some reason you have not received the shipping confirmation email and it has been 5 business days since your order date, please let us know by sending an email to info@bichola.mx. We will be happy to find out exactly what is happening with your order.
We try to make returns and exchanges as simple as possible. As long as they meet our criteria, there should be no problem returning or exchanging them.
** RETURNS ARE NOT ACCEPTED FOR SALE ITEMS **
Here is what you need to know:
- Returns must be in new condition, with the original packaging and proof of purchase.
- Returns must be initiated within 30 days of the order delivery date.
- If your Bichola Shop products have a manufacturing defect, of course we will repair or replace them free of charge.
- If you are not sure if the item you want will fit you well, please check our size guide on our website first.
We stand behind the quality of our products. All Cervecería Bichola products are guaranteed against manufacturing defects for one full year. Clothing, accessories, and other products are covered by the warranty. If you have any issues, complete our warranty form and our customer service team will respond to your request as soon as possible.
We do not currently offer store visits; however, we are very grateful for your interest in our company. From time to time, we develop and publish online videos showcasing notable aspects of our production process.
Subscribe to our newsletter to receive updates on our latest and greatest ideas!
We strive to process orders as quickly as possible. However, we will try to accommodate any order changes.
The fastest way to contact us is by sending an email to info@bichola.mx . Please be sure to include your order number and let us know what changes need to be made. We will let you know as soon as possible whether we were able to make the requested changes.
Sorry! At this time, our manufacturing process does not allow for custom orders.
What you see on our site is what is available.
We accept Visa, MasterCard, American Express, and Discover for online orders.
We do not offer discount codes at the moment, however, we occasionally run special promotions through our mailing list.
If you would like to receive information about promotions first, subscribe to our newsletter at the footer of this page.
If you have not received an order confirmation email, it is likely due to one of two things: Your order was never placed or processed, or you entered an incorrect email address with your order.
If you are sure that the email address linked to your order is correct, check your email client's spam folder to confirm your order. If you still cannot locate the order confirmation, send an email or call our customer service department:
Email:
Phone: (669) 146 0565
Bichola Shop items are generally shipped within 1 to 5 business days (Monday to Friday). Please note that we are doing our best to ship orders as soon as possible.
You can track your order at any time here.
Once your order has shipped, you will receive an email with your tracking number. If for some reason you have not received the shipping confirmation email and it has been 5 business days since your order date, please let us know by sending an email to info@bichola.mx. We will be happy to find out exactly what is happening with your order.
You can track your order at any time here.
We are pleased to offer free shipping throughout Mexico on orders over $1,299 pesos!
We offer two-day and next-day air shipping in Mexico. If an item from your order is backordered, our customer service team will contact you and make the necessary arrangements.
No, at the moment we only offer shipping within Mexico.
Some of our retail partners may ship to different countries. We would be happy to help you find a retail partner that can ship. Please send us an email at:
Sure! We try to make returns and exchanges as simple as possible. As long as they meet our criteria, there shouldn't be any problem returning or exchanging them.
**SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS**
• Returns must be in new condition, with the original packaging and proof of purchase.
• Returns must be initiated within 30 days of the order delivery date.
• The customer is responsible for the return shipping cost.
If you're not sure if the model you want will fit you well, check our size guide on our website first. We also try to have as many images of each model as possible to give you a better idea of what they are like.
We stand behind the quality of our products. All our items at Bichola Shop, are guaranteed against manufacturing defects. If you have any issues, please complete our warranty form and our customer service team will respond to your request as soon as possible.
SUBMIT A WARRANTY CLAIM
We are very sorry that you are experiencing problems! We have worked hard to make our product as durable as possible, but we know that sometimes things happen.
Follow the link below to complete a warranty request form, and a customer service representative will contact you shortly.
SUBMIT A WARRANTY REQUEST
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